FAQ

一、Product - related

- Q: What is the heating method of this 5 - liter Silvercrest rice cooker?

- A: It adopts bottom heating, which provides stable heating and ensures the rice is evenly cooked.

- Q: What is the power of the rice cooker?

- A: The power is 900 watts, which can heat up quickly and effectively shorten the cooking time.

- Q: What is the shape of the inner pot?

- A: The inner pot is in a classic round shape, which conforms to the traditional rice - cooking habit and enables more uniform heat distribution.

- Q: Does this rice cooker have an LCD display?

- A: Yes, it does. The operation interface is clear and intuitive, and all functions and cooking statuses are obvious at a glance.

- Q: Does it support smart functions?

- A: No, it doesn't support smart functions. However, it has practical basic functions such as cooking rice and making porridge.

- Q: What is the energy efficiency rating?

- A: The energy efficiency rating is level 5.

- Q: Does it have a reservation function?

- A: Yes, it has a reservation function. You can set the time in advance and plan your life easily.

- Q: What safety functions does it have?

- A: It has an over - heat protection function. When the temperature inside the pot is too high, the power will be automatically cut off to ensure safe use.

二、Company Strength - related

- Q: How long has your company been engaged in OEM?

- A: Our company has 6 years of OEM experience, with mature processes and guaranteed product quality.

- Q: Does your company have in - stock products?

- A: Yes, we have a 2000 - square - meter warehouse full of in - stock products, which can be shipped at any time.

- Q: Are the product certificates complete?

- A: Yes, they are complete. We have various certificates such as C1, FCC, UL, Rohs, and PSE, which meet international standards.

- Q: How about your foreign trade sales experience?

- A: We have a foreign trade sales team with more than ten years of experience, who can provide you with professional services.

- Q: Where is your company located? Is the transportation convenient?

- A: Our company is located in Guangzhou, with very convenient transportation. There are ports nearby, such as Shenzhen Port, Huangpu Port, Guangzhou Huangpu Port, and Shenzhen Yantian Port, which are convenient for cargo transportation.

- Q: Does your company have the right to import and export?

- A: Yes, our company has the right to import and export, which can simplify the trade process.

- Q: What are the advantages of direct factory supply?

- A: With large - volume direct factory supply, the cost is lower, so the price is more competitive. We can provide you with cost - effective products.